Dust for Customer Support

Instant knowledge, exceptional support

Equip your team with AI agents to accelerate issue resolution and increase customer satisfaction.

Solve faster, satisfy more

Resolve issues faster

Deflect Tier 1 tickets, surface relevant information from your knowledge bases and draft messages in 50+ languages.

Boost team productivity

Keep teams in sync with real-time information across all channels and cut onboarding time for new joiners.

Grasp customer needs

Convert support interactions into insights, driving data-backed product and documentation improvements.

50%

reduction in ticket resolution time

6h

saved weekly per agent

Your use cases, your way

Create custom AI agents without writing a single line of code.

Ticket deflection

Integrate AI agents in your product interface to deflect Tier 1 tickets and reduce support workload.

Ticket resolution

Speed up resolution by suggesting tailored responses drawn from your knowledge base and past solutions.

Knowledge base augmentation

Convert resolved tickets into searchable articles and FAQs, capturing best practices for future use.

Ticket insights

Turn support interactions into learning opportunities that enhance your offering and service standards.

Watch Dust in motion

Driving AI ROI together

"We’re managing a higher volume of tickets and have cut processing time—from an average of 6 minutes per ticket to just a few seconds."

Anaïs Ghelfi

Head of Data Platform at Malt

"Thanks to what we’ve implemented at Alan, in less than three question iterations, I can craft the perfect SQL query I need and get the context behind it."

Vincent Delagabbe

Software Engineer at Alan

"Dust transformed our privacy reviews. It handles compliance checks, suggests improvements, and drafts communications. It both cuts our review time and helps pressure-test our legal interpretations."

Thomas Adhumeau

Chief Privacy Officer at Didomi

"It became evident that Dust could serve as a knowledgeable buddy for all staff, enhancing productivity whether you’re newly onboarded or a veteran team member."

Boris Lipiainen

Chief Product and Technology Officer at Kyriba

"Dust is not just a tool - it’s like having an extra team member who knows your brand voice, can handle recurring tasks, and helps you tackle new challenges. I couldn’t do half of my job without it, especially with tight deadlines and a small team."

Valentine Chelius

Head of Marketing at Fleet

"The Dust platform is more than just a tool for post-ideation; it’s a catalyst for innovation, stimulating idea generation as employees engage with it."

Boris Lipiainen

Chief Product and Technology Officer at Kyriba

"It’s really become a reflex now to ask a Dust agent. With just two keystrokes, it instantly surfaces exactly the context I need - whether from code, documentation, or overlooked team discussions."

Vincent Delagabbe

Software Engineer at Alan

"We asked ourselves for years: what if your team had 20% more time? Dust has made it possible, empowering our employees to work smarter, innovate, and push boundaries."

Matthieu Birach

Chief People Officer at Doctolib