Dust for Customer Support

Instant knowledge, exceptional support

Equip your team with AI assistants to accelerate issue resolution and increase customer satisfaction.

Solve faster, satisfy more

Surface relevant information from all connected knowledge bases and draft messages in 50+ languages.

Keep teams in sync with real-time information across all channels and cut onboarding time for new joiners.

Convert support interactions into insights, driving data-backed product and documentation improvements.

50% in ticket resolution time

8 hours saved weekly per agent

Customize and automate tasks without writing a single line of code.

Accelerate response times with dynamic answer suggestions and contextual knowledge at every step.

Offer feedback to support agents using real-time best practices and ticket insights for consistent, quality service.

Convert resolved tickets into searchable articles and FAQs, capturing best practices for future use.

Identify trends from customer feedback, helping teams proactively improve service and satisfaction.

“ We're managing a higher volume of tickets and have cut processing time—from an average of 6 minutes per ticket to just a few seconds. ”

Anaïs Ghelfi
Head of Data Platform at Malt

Malt streamlines customer support using Dust's AI platform for rapid, consistent multilingual responses.

Dust evolved from a simple support tool into an integral part of Pennylane's operations.

Lifen uses Dust AI assistants to boost team productivity and save hours of work each week.

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