Solve faster, satisfy more
Resolve issues faster
Surface relevant information from all connected knowledge bases and draft messages in 50+ languages.
Boost team productivity
Keep teams in sync with real-time information across all channels and cut onboarding time for new joiners.
Grasp customer needs
Convert support interactions into insights, driving data-backed product and documentation improvements.
50%
reduction in ticket resolution time
6h
saved weekly per agent
Your use cases, your way
Customize and automate tasks without writing a single line of code.
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Ticket resolution
Speed up resolution by suggesting tailored responses drawn from your knowledge base and past solutions.
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Agent coaching
Offer feedback to support agents using real-time best practices and ticket insights for consistent, quality service.
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Documentation builder
Convert resolved tickets into searchable articles and FAQs, capturing best practices for future use.
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Customer insights
Identify trends from customer feedback, helping teams proactively improve service and satisfaction.
Watch Dust in motion
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Anaïs Ghelfi
Head of Data Platform at Malt
Customer stories
Trusted by 1,000+ organizations
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